.cc-main-container{display:flex;height:100%;width:100%;background:var(--bg-primary, #121212);overflow:hidden}.cc-sidebar{width:320px;min-width:280px;max-width:400px;height:100%;display:flex;flex-direction:column;background:var(--bg-secondary, #1E1E1E);border-right:1px solid var(--border-default, #333333);overflow-y:auto;overflow-x:hidden}.cc-sidebar--right{border-right:none;border-left:1px solid var(--border-default, #333333)}.cc-conversation-list{flex:1;overflow-y:auto;overflow-x:hidden}.cc-section-header{padding:8px 12px;font-size:12px;font-weight:600;color:var(--text-secondary, #A0A0A0);background:var(--bg-secondary, #1E1E1E);border-bottom:1px solid var(--border-default, #333333);display:flex;align-items:center;gap:6px}.cc-section-header--queue{color:var(--status-orange, #FF8C00);background:#ff8c000f}.cc-section-header--active{color:var(--text-primary, #FFFFFF)}.cc-section-header--archive{color:var(--text-dim, #606060);background:var(--bg-primary, #121212)}.cc-section-header__icon{font-size:14px}.cc-section-header__count{opacity:.7}.cc-conversation{display:flex;align-items:center;gap:12px;padding:12px 16px;cursor:pointer;background:transparent;border-bottom:1px solid var(--border-subtle, #2A2A2A);transition:background .12s ease;-webkit-user-select:none;user-select:none}.cc-conversation:hover,.cc-conversation--active{background:var(--bg-tertiary, #2C2C2C)}.cc-conversation:focus-visible{outline:2px solid var(--accent-primary, #3B82F6);outline-offset:-2px}.cc-conversation__avatar-wrapper{position:relative;flex-shrink:0}.cc-conversation__avatar{width:40px;height:40px;border-radius:50%;background:var(--bg-elevated, #3D3D3D);display:flex;align-items:center;justify-content:center;color:var(--text-primary, #FFFFFF);font-weight:600;font-size:14px}.cc-conversation__status-dot{position:absolute;bottom:-2px;right:-2px;width:14px;height:14px;border-radius:50%;border:3px solid var(--bg-secondary, #1E1E1E)}.cc-conversation__content{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.cc-conversation__header{display:flex;justify-content:space-between;align-items:center;gap:8px}.cc-conversation__name{font-weight:600;font-size:14px;color:var(--text-primary, #FFFFFF);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-conversation__time{font-size:11px;color:var(--text-dim, #606060);flex-shrink:0}.cc-conversation__info{display:flex;align-items:center;gap:4px;font-size:13px;color:var(--text-muted, #808080);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-conversation__typing-icon{color:var(--accent-primary, #3B82F6);animation:typing-pulse 1.5s ease-in-out infinite}@keyframes typing-pulse{0%,to{opacity:.5}50%{opacity:1}}.cc-conversation__preview{overflow:hidden;text-overflow:ellipsis}.cc-conversation__unread{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--accent-primary, 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#FFFFFF)}.cc-chat-container{flex:1;display:flex;flex-direction:column;background:var(--bg-primary, #121212);min-width:0}.cc-chat-header{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--bg-secondary, #1E1E1E);border-bottom:1px solid var(--border-default, #333333)}.cc-chat-header__status-dot{width:12px;height:12px;border-radius:50%;flex-shrink:0}.cc-empty-chat{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px}.cc-empty-chat__icon{width:120px;height:120px;border-radius:50%;background:linear-gradient(135deg,#667eea1f,#764ba21f);display:flex;align-items:center;justify-content:center;margin-bottom:24px;color:var(--accent-primary, #3B82F6)}.cc-empty-chat__title{margin:0 0 8px;font-size:20px;font-weight:600;color:var(--text-primary, #FFFFFF)}.cc-empty-chat__subtitle{margin:0;font-size:14px;color:var(--text-secondary, #A0A0A0);text-align:center;max-width:280px;line-height:1.5}.cc-empty-chat__stats{margin-top:32px;display:flex;gap:24px;padding:16px 24px;background:var(--bg-secondary, #1E1E1E);border-radius:12px;border:1px solid var(--border-default, #333333)}.cc-message-list{flex:1;display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden;background:var(--bg-primary, #121212)}.cc-message-list__content{flex:1;padding:16px;display:flex;flex-direction:column;gap:8px}.cc-message-list__loading{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;color:var(--text-secondary, #A0A0A0);min-height:300px}.cc-message{display:flex;align-items:flex-end;gap:8px;max-width:80%}.cc-message--incoming{align-self:flex-start}.cc-message--outgoing{align-self:flex-end;flex-direction:row-reverse}.cc-message--system{align-self:center;max-width:100%}.cc-message__avatar{width:34px;height:34px;border-radius:50%;background:#667eea;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:13px;flex-shrink:0}.cc-message__avatar--typing{background:var(--bg-elevated, #3D3D3D)}.cc-message__wrapper{display:flex;flex-direction:column;gap:2px}.cc-message__content{padding:10px 14px;border-radius:16px;font-size:14px;line-height:1.4;word-wrap:break-word;overflow-wrap:break-word}.cc-message--incoming .cc-message__content{background:var(--bg-tertiary, #2C2C2C);color:var(--text-primary, #FFFFFF);border-bottom-left-radius:4px}.cc-message--outgoing .cc-message__content{background:var(--accent-primary, 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solid var(--border-default, #333333)}.cc-input-area__wrapper{display:flex;align-items:flex-end;gap:8px;background:var(--bg-tertiary, #2C2C2C);border-radius:8px;padding:8px 12px}.cc-input-area__input{flex:1;background:transparent;border:none;outline:none;color:var(--text-primary, #FFFFFF);font-size:14px;line-height:1.4;resize:none;min-height:24px;max-height:150px;font-family:inherit}.cc-input-area__input::placeholder{color:var(--text-muted, #808080)}.cc-input-area__attach,.cc-input-area__send{background:none;border:none;padding:6px;cursor:pointer;color:var(--text-muted, #808080);display:flex;align-items:center;justify-content:center;border-radius:6px;transition:color .15s ease,background .15s ease}.cc-input-area__attach:hover,.cc-input-area__send:hover:not(:disabled){color:var(--accent-primary, #3B82F6);background:#3b82f61a}.cc-input-area__send:disabled{opacity:.4;cursor:not-allowed}.cc-empty-state{padding:24px 16px;text-align:center;color:var(--text-muted, #808080)}.cc-empty-state__icon{font-size:32px;margin-bottom:8px;opacity:.6}.cc-empty-state__title{font-size:14px;font-weight:500;color:var(--text-secondary, #A0A0A0)}.cc-empty-state__subtitle{font-size:12px;margin-top:4px;color:var(--text-dim, #606060)}.cc-skeleton{background:var(--bg-tertiary, #2C2C2C);border-radius:4px;animation:cc-skeleton-pulse 1.5s ease-in-out infinite}@keyframes cc-skeleton-pulse{0%,to{opacity:.4}50%{opacity:.7}}.cc-skeleton-row{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border-subtle, #2A2A2A)}.cc-skeleton-avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0}.cc-skeleton-content{flex:1;display:flex;flex-direction:column;gap:8px}.cc-skeleton-line{height:12px;border-radius:4px}.cc-skeleton-line--short{width:40%}.cc-skeleton-line--medium{width:70%}.cc-skeleton-line--long{width:90%}.cc-spinner{width:32px;height:32px;border:3px solid var(--bg-tertiary, #2C2C2C);border-top-color:var(--accent-primary, #3B82F6);border-radius:50%;animation:cc-spin .8s linear infinite}.cc-spinner--small{width:16px;height:16px;border-width:2px}.cc-spinner--large{width:48px;height:48px;border-width:4px}@keyframes cc-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}:root{--bg-primary: #121212;--bg-secondary: #1E1E1E;--bg-tertiary: #2C2C2C;--bg-elevated: #3D3D3D;--text-primary: #FFFFFF;--text-secondary: #A0A0A0;--text-muted: #808080;--text-dim: #606060;--status-red: #FF4444;--status-orange: #FF8C00;--status-yellow: #FFD700;--status-green: #00D26A;--status-grey: #808080;--accent-primary: #3B82F6;--accent-hover: #60A5FA;--border-subtle: #2A2A2A;--border-default: #333333;--border-strong: #444444}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:var(--bg-primary);color:var(--text-primary)}#root{width:100vw;height:100vh;overflow:hidden;background:var(--bg-primary)}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-secondary)}::-webkit-scrollbar-thumb{background:var(--bg-elevated);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-dim)}.workspace-tabs{background:var(--bg-secondary);border-bottom:1px solid var(--border-default)}.workspace-tab{font-family:inherit;color:var(--text-muted);background:transparent;transition:all .15s ease}.workspace-tab:hover{background:var(--bg-tertiary)!important;color:var(--text-primary)}.workspace-tab.active{background:var(--bg-tertiary)!important;color:var(--accent-primary)!important;border-bottom:2px solid var(--accent-primary)!important}.status-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:12px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.3px}.status-badge--queue{background:#ff8c0026;color:var(--status-orange);border:1px solid var(--status-orange)}.status-badge--active{background:#00d26a26;color:var(--status-green);border:1px solid var(--status-green)}.status-badge--away{background:#80808026;color:var(--status-grey);border:1px solid var(--status-grey)}.status-badge--closed{background:transparent;color:var(--text-dim);border:1px solid var(--border-default)}.cs-conversation[data-status=queue]{border-left:4px solid var(--status-orange)!important;background:#ff8c0014!important}.cs-conversation[data-status=active]{border-left:4px solid var(--status-green)!important}.cs-conversation[data-status=critical]{border-left:4px solid var(--status-red)!important;background:#ff44441a!important}.cs-conversation[data-status=warning]{border-left:4px solid var(--status-yellow)!important;background:#ffd70014!important}.cs-conversation[data-status=away]{border-left:4px solid var(--status-grey)!important;opacity:.6}.archive-row{opacity:.6;transition:opacity .15s ease,background .15s ease}.archive-row:hover{opacity:.85;background:var(--bg-tertiary)}.archive-row .cs-conversation__name{color:var(--text-muted)}.archive-row .cs-conversation__info{color:var(--text-dim)}.live-row{transition:background .12s ease}.live-row:hover{background:var(--bg-tertiary)}.status-glow--red{box-shadow:0 0 0 2px #ff44444d}.status-glow--orange{box-shadow:0 0 0 2px #ff8c004d}.status-glow--green{box-shadow:0 0 0 2px #00d26a4d}.section-header{padding:8px 12px;font-size:12px;font-weight:600;border-bottom:1px solid var(--border-default);color:var(--text-secondary);background:var(--bg-secondary)}.section-header--queue{color:var(--status-orange);background:#ff8c000f;border-bottom-color:var(--status-orange)}.section-header--active{color:var(--text-primary);background:var(--bg-secondary)}.section-header--archive{color:var(--text-dim);background:var(--bg-primary);border-bottom-color:var(--border-subtle)}.empty-state{padding:24px 16px;text-align:center;color:var(--text-muted)}.empty-state__icon{font-size:32px;margin-bottom:8px;opacity:.6}.empty-state__title{font-size:14px;font-weight:500;color:var(--text-secondary)}.empty-state__subtitle{font-size:12px;margin-top:4px;color:var(--text-dim)}.status-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.status-dot--red{background:var(--status-red)}.status-dot--orange{background:var(--status-orange)}.status-dot--yellow{background:var(--status-yellow)}.status-dot--green{background:var(--status-green)}.status-dot--grey{background:transparent;border:2px solid var(--status-grey)}*:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}::selection{background:#667eea4d;color:var(--text-primary)}@keyframes skeleton-pulse{0%,to{opacity:.4}50%{opacity:.7}}.skeleton{background:var(--bg-tertiary);border-radius:4px;animation:skeleton-pulse 1.5s ease-in-out infinite}.skeleton-row{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border-subtle)}.skeleton-avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0}.skeleton-content{flex:1;display:flex;flex-direction:column;gap:8px}.skeleton-line{height:12px;border-radius:4px}.skeleton-line--short{width:40%}.skeleton-line--medium{width:70%}.skeleton-line--long{width:90%}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.spinner{width:32px;height:32px;border:3px solid var(--bg-tertiary);border-top-color:var(--accent-primary);border-radius:50%;animation:spin .8s linear infinite}.spinner--small{width:16px;height:16px;border-width:2px}.spinner--large{width:48px;height:48px;border-width:4px}.loading-container{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:48px;color:var(--text-secondary)}.loading-container--chat{height:100%;min-height:300px}@keyframes pulse{0%,to{opacity:1}50%{opacity:.8}}@keyframes blink{0%,to{opacity:1}50%{opacity:.3}}